Questions & answers

Go to Book, choose your service and tap a free time. The times you see are live: each one has a real stylist free for the whole appointment. Cuts are confirmed on the spot; for anything with a deposit you'll get an email straight away with your booking code and how to pay.

Every booking is with a named member of the team and the confirmation says who. If you'd like someone in particular, write it in the Anything else box and we'll swap where we can. If your stylist books a day off, your appointment moves to another stylist with the same skills and we email you first.

Up to six months ahead, and at least 3 hours before the appointment, so there's time to send a deposit where one is needed.

No — we're open Tuesday to Sunday. Wedding mornings can start from 7am on any open day.

Cuts, trims and consultations take none. Colour, extensions, treatments, blow-outs and event styling take 50%. Wedding-day hair takes 30%. The deposit comes off your total, and the rest is paid at the appointment.

By Interac e-Transfer to the email address in your booking email, which takes 3% off the whole appointment, or by card with the Pay by card button (it confirms straight away). For e-Transfers, write your booking code — it looks like CC-7K3QX — in the message so we can match it automatically.

Within 24 hours of booking, or 2 hours before the appointment if that's sooner. If it hasn't arrived by then, the chair is released for someone else.

We confirm by email and text: straight away for card payments, and usually within about 10 minutes of an e-Transfer arriving. Forgot the code in the message? Reply to your booking email and we'll match it by hand.

The time shown includes processing and a blow-dry: a root touch-up is 90 minutes, full highlights two and a half hours, a balayage three. Very long or very thick hair can need more time or product — we'll say so in the chair before we start, never at the desk afterwards.

Yes: book Colour & cut. It reserves Kiran for the colour and a stylist for the cut, so both are free when you need them.

Book a free colour consultation first, at the salon or by video. We'll look at your history and tell you honestly whether it's one visit or three, and what it'll cost.

If you've never had colour with us, or you've ever reacted to hair colour, yes — tell us when you book and pop in at least 48 hours before for a two-minute patch test.

The application, a blending cut and styling. The hair itself is extra, chosen and quoted at a free extensions consultation so it's colour-matched before we order it.

Every six to eight weeks. We'll email you a nudge when it's about time, and you can rebook from the email in two taps.

30% of the price holds your morning. It's non-refundable, but if you reschedule at least 24 hours ahead it moves to the new date. The balance is due 7 days before; we'll remind you by email and text at 7 and 3 days, with a link to pay by card or instructions for e-Transfer.

For wedding-day hair and event styling, yes — your home, a hotel suite or the venue. Travel is one fee per booking: $50, the local area, $90 for the surrounding area. We need a chair, a table and a plug near a window.

Wedding mornings can start from 7am. A start before 9 adds a $60 early-opening fee, shown before you confirm.

We strongly recommend it. An hour at the salon four to eight weeks before: we try the style, photograph it and write down every pin and product, so the morning is just repeating something that already works. The wedding package bundles the trial and the day for less.

They book Event updo or styling — up to six people in one booking, at the salon or on location, with 10% off the service from three people. Give us your ready-by time and we'll suggest start times that finish before it.

Blow-outs and event styling take up to six people in one booking. Each extra person adds time, and from three people 10% comes off the service part of the price. Per-person add-ons are charged for each person; the travel kit and the travel fee are once per booking.

For colour, with dry hair that hasn't been washed for a day or two — the natural oils protect your scalp. For cuts, however you like; we wash it here. For keratin, know that you can't wash it for 72 hours afterwards, so plan the week.

Tell us in the Sensitivities box when you book. We use ammonia-free colour where it does the job and can do a patch test 48 hours before. We may adjust or postpone a service if your scalp is irritated or broken, for your safety.

Brushes, combs and clips are cleaned and disinfected between clients, towels are laundered every day, and every chair gets a fresh cape. Ontario's personal-service rules apply to us and we follow them.

Use the Manage my booking link in your booking email, or go to Manage my booking and enter your email and booking code. You can move your appointment yourself up to 24 hours before it starts, and any deposit moves with it.

Cuts and consultations: just cancel from the link, ideally as early as you can. Colour, extensions, treatments and groups: cancel at least 24 hours ahead and we refund your deposit minus a $10 fee (to your card, or by e-Transfer if you paid that way). Wedding deposits are non-refundable, but rescheduling keeps them.

Please reply to your booking email or message us on WhatsApp as soon as you can. Changes with less than 24 hours' notice, and missed appointments, mean the deposit is kept.

Packages bundle several visits — five blow-outs, three root touch-ups, or your wedding trial and the day — for less. They're paid in full and valid for a year. Book each visit with your package code (it looks like CP-7K3QX); a group booking uses one visit per person. Add-ons and travel are paid at the appointment.

A blow-out, colour, men's or bridal-party visit cancelled at least 24 hours ahead goes back on your package. Wedding package visits can be rescheduled with 24 hours' notice but aren't refunded. Packages themselves can't be refunded.

Yes: 1 point for every dollar spent at completed appointments and on packages. Every 100 points is $5 off, taken at the salon. See your points in My account.

Yes, by email and text the day before your appointment. We'll also email you when it's about time for your roots or your next trim — you can rebook from that email, or ignore it.

Reply STOP to any of our texts. You'll still get emails about your booking.