Booking terms — Copper & Comb Hair Studio

Last updated: September 16, 2026

These terms apply to appointments and packages booked with Copper & Comb Hair Studio, whether at the salon or on location. By booking, you agree to them.

1. Bookings and deposits

Cuts, trims and consultations are confirmed as soon as you book, with nothing to pay up front.
Colour, extensions, treatments, blow-outs and event styling are confirmed once we receive a 50% deposit, by Interac e-Transfer or by card (through Stripe). Wedding-day hair takes a 30% deposit.
Paying by Interac e-Transfer takes 3% off the whole appointment, and the deposit is worked out on the lower price. Card payments are at the full price.
The deposit is due within 24 hours of booking, or 2 hours before the appointment if that's sooner. For e-Transfers, please include your booking code (it looks like CC-7K3QX) in the message.
We hold your time until the deadline. If the deposit hasn't arrived by then, the booking is released and the time offered to other clients.
The deposit comes off your total. For everything except wedding-day bookings, the rest is paid at the end of the appointment.
The price you're shown before you confirm includes everything you chose: the service for each person, any group discount, add-ons, the travel fee and any early-opening fee. Prices start from the amount shown; very long or very thick hair may need extra product or time, which we agree with you in the chair before starting.

2. Wedding-day bookings

The 30% wedding deposit is non-refundable. It secures your morning and turns away other bookings for that time.
The balance is due 7 days before the wedding. We'll remind you by email and text 7 days and 3 days before, with a link to pay by card or instructions for e-Transfer. If it's still unpaid two days before, we'll contact you to sort it out.
Wedding-day bookings made less than 7 days before the wedding are paid in full when you book.
If you reschedule at least 24 hours ahead, your deposit (and any balance paid) moves to the new date.

3. Rescheduling

You can reschedule up to 24 hours before your appointment using the Manage my booking link in your booking email. Any deposit moves to the new time.
Changes with less than 24 hours' notice can't be made online. Please reply to your booking email; any change within 24 hours is treated as a late cancellation.

4. Cancellations and missed appointments

Cuts, trims and consultations: please cancel as early as you can from Manage my booking, so the chair can go to someone else. There's nothing to refund.
Colour, extensions, treatments, blow-outs and event styling: cancel at least 24 hours ahead and we refund your deposit minus a $10 cancellation fee. Card payments are refunded to the same card; e-Transfer deposits are sent back by e-Transfer within 2 business days.
Wedding-day hair: the deposit, and any balance already paid, is not refunded when you cancel. Rescheduling at least 24 hours ahead instead moves everything you've paid to the new date.
If you cancel with less than 24 hours' notice, or don't come to your appointment (or aren't at the venue when we arrive), the deposit is kept. Repeated missed appointments without a deposit may mean we ask for one on your next booking.
If we ever need to cancel or move your appointment — for example because your stylist is unwell and nobody else is free — we'll offer a new time with everything you've paid carried over, or refund it in full.

5. Your stylist

Every booking reserves a named member of the team for the whole appointment. If that person becomes unavailable, your booking moves to another team member with the same skills at the same time, and we email you. If nobody suitable is free, we'll contact you to find a new time.

6. On-location appointments

Wedding-day hair and event styling can be booked on location. These bookings need the venue address when you book. The travel fee is one per booking: $50, the local area; $90 for the surrounding area.
Please have ready: a chair and a table by a window with a power outlet close by, and somewhere for us to park near the entrance. Tell us about stairs, parking passes or buzzer codes when you book.
Tell us your ready-by time, and please make sure everyone being styled is there with clean, dry hair when we start. Time lost to late arrivals or access problems can't always be made up.

7. Early openings

The salon opens at 9am. On any open day, start times from 7:00 can be booked online for wedding mornings and early events; a start before 9:00 adds a $60 early-opening fee, shown before you confirm.

8. Group bookings

Blow-outs and event styling can include up to six people. The price is per person, and each extra person adds time to the booking.
From three people, 10% comes off the service part of the price. Per-person add-ons are charged for each person; the travel kit and the travel fee are once per booking.
To change the number of people, please contact us at least 24 hours ahead.

9. Trials and consultations

Wedding hair trials are held at the salon. They take a 50% deposit, refunded minus $10 if you cancel at least 24 hours ahead. The style we agree at your trial is written down and repeated on the day; small changes are fine, a completely new style may need more time. Colour and extensions consultations are free, at the salon or by video call, and any quote given is valid for 30 days.

10. Packages

A package is a bundle of visits, listed on the packages page. It's paid in full, by e-Transfer (3% off) or by card. Unpaid orders are cancelled after 48 hours.
Packages are valid for 12 months from the day we receive payment. Unused visits expire at the end of the 12 months.
Book each visit online with your package code; no deposit is needed. A group booking uses one visit per person. Add-ons, travel and early-opening fees aren't included and are paid at the appointment.
Blow-out, colour, men's and bridal-party visits cancelled or rescheduled at least 24 hours ahead go back on your package; with less notice, or a missed appointment, the visit is used.
The wedding package is non-refundable, but its visits can be rescheduled with at least 24 hours' notice.
Anyone with the code can book a visit, so keep it private if you don't want to share it. Packages can't be refunded.

11. Loyalty points

You earn 1 point for every dollar spent at completed appointments (not missed ones) and on packages when they're paid. Points are added the day after your appointment. Every 100 points is $5 off, taken at the salon. Points don't expire and have no cash value. You can see yours in My account.

12. Your hair, your scalp and your safety

Please tell us about allergies, sensitivities, scalp conditions, medication that affects your hair, and any colour or chemical treatment in the last few months (including at home) when you book. We may ask for a patch test at least 48 hours before a colour service, and we may adjust or postpone a service if your scalp is irritated or broken, for your safety. We can't guarantee a colour result over previous colour we didn't do, but we'll tell you what we expect before we start.

13. Arriving late

Please let us know if you're running late. If there isn't enough time left to finish properly, we may simplify the service or move you to another time; this counts as a change within 24 hours. After 15 minutes with no word, the chair may be given to the next client.

14. Prices

Prices are shown on our services page and may change; the price at the time you book applies to that booking. Prices are before tax. Extensions hair is quoted separately at your consultation.

15. Photos on this website

The photos on this website show the kinds of hair we do. Every cut and colour is planned for your hair, so your result will be your own.

16. Contact

Questions about these terms: info@solidsitestudio.com. These terms are governed by the laws of Ontario, Canada. See also our privacy policy.